Terms of service
The agreement between your company and Ihsan, in plain language.
Effective 19 September 2026
1. The agreement
These terms are between the provider of the Ihsan service (“Ihsan”, “we”) and the organisation that installs or uses Ihsan (“you”). By installing Ihsan in a Slack workspace, the person doing so confirms they are authorised to accept these terms for that organisation.
2. The service
Ihsan is an AI assistant that reads the knowledge sources you connect and answers questions and carries out tasks for the people in your workspace. We may improve or change the service over time. We will not remove a core function without reasonable notice.
3. Your content
Your content stays yours. You give us permission to process it only to provide the service to you. You are responsible for having the right to connect the sources you connect. We do not use your content to train AI models.
4. Acceptable use
Do not use Ihsan to break the law, to infringe anyone’s rights, to try to reach another company’s data, to probe or disrupt the service, or to build a competing product from its output.
5. AI answers
Ihsan’s answers are generated by AI from your records and, sometimes, the web. They can be wrong or out of date. Ihsan shows where answers come from so people can check them. Decisions with legal, financial, medical or safety consequences should be checked by a qualified person. Ihsan does not give professional advice.
6. Fees
Ihsan is currently provided without charge during early access. We will give workspace admins at least 30 days’ written notice before introducing fees, and you may stop using the service before they take effect. Once fees apply, they will be set out in an order or on our pricing page, are payable in advance, and are non-refundable except where the law or these terms say otherwise.
7. Confidentiality and privacy
We keep your content confidential and handle personal information as described in the privacy policy.
8. Support
We provide support by email. Response times stated on our website are targets that we work hard to meet. They are not guarantees, unless we have agreed a service level with you in writing.
9. Ending the agreement
You can stop at any time by removing Ihsan from your workspace. We may suspend or end access if these terms are broken or if continuing would cause harm. After the agreement ends we delete your data as described in the privacy policy.
10. Warranties and liability
We provide the service with reasonable care and skill. Beyond that, and as far as the law allows, the service is provided “as is” and “as available”, without any other warranty, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.
As far as the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, goodwill or data, however caused.
As far as the law allows, our total liability arising out of or relating to these terms or the service is limited to the greater of (a) the fees you paid us for the service in the twelve months before the event giving rise to the claim, and (b) one hundred US dollars (USD 100).
Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.
11. Indemnity
You will defend and indemnify us against third-party claims arising from content you connect to Ihsan without the right to do so, or from your breach of section 4. We will defend and indemnify you against third-party claims that the Ihsan service itself, as provided by us, infringes that third party’s intellectual property rights.
12. Governing law and disputes
These terms are governed by the laws of the State of New York, without regard to its conflict of laws rules. The parties will first try in good faith to resolve any dispute within 30 days of written notice. Failing that, the state and federal courts located in New York County, New York have exclusive jurisdiction, and each party waives trial by jury to the extent the law allows.
13. General
These terms are the whole agreement between us about the service. If any part is found unenforceable, the rest stays in force. Neither party may assign these terms without the other’s consent, except to a successor of its business. Neither party is liable for delay caused by events beyond its reasonable control.
14. Changes and contact
If we change these terms in a way that matters, we will give workspace admins at least 30 days’ notice before the change takes effect. Continuing to use the service after that date means you accept the change. Questions: hello@ihsanone.com.